Microsoft Dynamics 365 is a suite of integrated business applications including CRM (customer relationship management) and ERP (enterprise resource planning) that can be extended and customised using the Power Platform.

It provides a connected set of cloud applications for enabling customer engagement, optimisation of operations, employee empowerment and transformation of products and services.

Dynamics 365 can be extended with the Power Platform which includes PowerAutomate for RPA (robotic process automation), PowerApps for mobile apps, PowerBI for live interactive dashboards and Power Virtual Agents for conversational chatbots.

This platform includes the Common Data Service which is an enterprise-grade scalable database which can be used to develop a single source of truth of information across your organisation.